To learn more, please contact us at www. What insights are we looking to gain from it? What actions will we take with the information? When determining which parts of your organization should complete the assessment, please consider your responses to the following questions. For example, at the enterprise-level, the Knowledge Management Capability Assessment Tool assesses the KM maturity across the breadth of your organization.
Perhaps senior leadership wants to identify where resources should be applied to assure knowledge retention. Perhaps the KM core team wants to develop new approaches to meet the needs of two core departments, which, in turn, helps the organization meets its objectives. These two examples suggest that the organization should be evaluated holistically, engaging the input from key stakeholders located across the organization. If KM is not applied at the enterprise level but is applied to a specific business unit or other area of business, the Knowledge Management Capability Assessment Tool can still be used.
Instead of looking for stakeholders through the business, the business unit should engage key stakeholders within to ensure that all valid inputs have been provided. To complete the assessment appropriately, we recommend the following actions. To access the KM capability assessment tool, please click here. Other options for submitting your completed assessment include:. Upon receipt of your completed assessment, we will confirm receipt via email within 24 hours or less.
During this process, the product manager or SME may contact you if any clarification of your responses is needed. After validation step is complete, the final report is generated and sent to participants via email within 48 to 72 hours.
The information provided is beneficial to assess where your organization should focus its efforts over the next 12 to 18 months. We typically recommend reviewing the capability areas that were not achieved to understand where the gaps are.
The KM core team and senior leadership should determine whether there is value in achieving a certain maturity in each capability area. Each organization is different and there are some capabilities that may not be a good fit for a particular organization. Once this decision has been made, determine how each capability would look within your organization and build the capability. Our expertise can be leveraged to accelerate KM maturity for your organization. Moreover, our experts share their knowledge to enable organizations to continue developing their capabilities well after working with APQC.
For more information about the Advisory Services group, please contact your Member Success Manager directly. Member organizations are eligible for a discount on supplementary reports.
Nonmember organizations must pay a fee for each additional report. Breadcrumb Home Benchmarking Assessments. Start Assessment. View the static version of this assessment Enlarge Photo. Not sure where to start?
Download Icon Download a sample report Question mark icon Read frequently asked questions. The assessment offers several benefits such as: the ability to assess the maturity of current KM efforts; use of the assessment results to inform KM strategies, plans, and budgets; the chance to communicate the KM vision, internally and externally; the opportunity to develop business cases for investment; the potential to measure KM progress using key performance indicators; and the opportunity to benchmark and learn from other organizations.
Can I view the assessment before taking it? How do i get started? Identify the scope for the assessment. When we say scope, we mean the areas the organization will assess to determine the effectiveness of KM strategies, resources, processes, approaches, and tools. Determine which stakeholders will provide input. Learning and Innovation. KM Outcomes. There are a total of 42 questions covering the seven audit categories with a maximum score of points.
Each category has a maximum score of 30 points. Each of the questions can be rated from 1 doing poorly or none at all to 5 doing very well. The assessment questionnaire is to be answered by 70 to 80 percent of the employees in the organization covering all levels and all departments.
Respondents should be in employment with the organization for at least six months. This is to ensure respondents are familiar with the organization to be able to answer most of the questions in the questionnaire.
The average score for each category is then tabulated and presented in the form of a radar chart as shown in Figure 2. The chart shows the actual scores obtained for each category versus the maximum score for that category.
The scores show categories that are healthy and those that require improvements. Based on the assessment results, the areas of strengths and opportunities for improvement are identified Figure 3. The opportunities for improvement highlight the areas the KM initiatives should focus. The total score of the assessment is then compared against the KM Maturity model as shown in Figure 4. This will show the KM maturity level of the organization. Figure 4: KM Maturity Levels. The results of the assessment provide an understanding of the level of KM readiness in an organization.
The conditions describing each of these levels are actually related to the presence, absence, or weakness thereof of the four KM accelerators, learning and innovation, and, the KM outcomes in the organization. Level 2: Initiation Level The organization is beginning to recognize the need to manage knowledge or may already be initiating a pilot KM project. Level 3: Expansion Level KM is fully implemented and deployed. It helps the organization to identify the KM gaps to focus it should focus on.
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